The following Tuesday, I received an insurance policy not from my broker but from TD Meloche by mail. Included were my paperwork bundle, emergency contact card and user card in two envelopes to my name. HEEEeeeeee, as I recall I was plainly rejected on the grounds that my car was a rebuilt. So what gives? Called them moments later to ask them exactly that. I was placed on hold for 35 MINUTES before someone answered me. Somehow I ended it up in Quebec after exposing my situation to the receptionist. Now since this was a policy that was rejected and then a file that was seemingly erased in Ontario the Quebec side could not and would not deal with this. Hence they re-transferred me to Ontario which took by reckoning another 5 min. Once there I re- re-re explained my situation and also asked if it was company policy to make people wait for 35 min in the wrong province only to be re-directed and all of this for a supposedly none existing policy. The clerk apologized and apologized and after about 5 minutes of her asking me bloody questions on my account she admitted that I had been insured with them for 4 days the week I had initially applied. A slip up of some sort according to them. A big one I heart fully reminded her as I was rejected on two occasions. She assured me they had sent a cancellation letter but just to be on the safe side, what with my trust of them at an all time high I decided to request they re-send me that policy cancellation letter.
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