Ringing....in my ears

.
Before we get started, make sure you are comfortable and co.
This one is quite lengthy folks…

How did Bell Screw me Over ?

They furnished me with a medium modem for a medium Internet connection. I later upgraded to a high-speed connection. They did not inform me I needed a more powerful modem to utilize the high-speed connection. I prayed for over a year for a high speed Internet while being serviced medium Internet.

Eventually I moved to a spic and span-new apartment and THEN figured out I was getting screwed by Bell as my friends and roommate began utilizing the fake high-speed Internet connection.

After a number of calls and two technicians visits as well as a bargaining for phone adapter cause we need adapters for phones when using a Bell modem.... Anywho I finally got a new high-speed connection modem for free at the end of it all. Though no reinboursments in sight since I had not complain at an earlier date.


A few weeks ago my new wireless Bell modem broke down. So I made it a point to go have my morning coffee and pastry at a local coffee place with wireless connection. Imagine my surprise when I learned I could address my issued with the none functioning modem online live with a Bell agent. Need I repeat myself... Yes ONLINE assistance for Internet problems.

"Hello online Bell agent? yes I no longer have internet at home."
"Ok can you tell me which lights are blinking on your modem?"
"Heee.. ? I have no internet at home"
"Then how are you communicating with us?"
"CUP & A STRING of course! NOn mais je rêve !@#%#$?%?%#$#$$% NOT FROM HOME !!"

So she tells me she needs me to be home in order to diagnose my modem and that it might be better, after a few moments reflection on her part, if I call them once I get home. Progress...

I call them up once I am back home and the first representative request that I try using that blue wire that comes with the modem. I instruct him to hold the line while I fish it out. U know the whole point of having a wireless connection is not having to use the damm wire. Hence in storage somewhere. Laptops users, you know what I mean. So when I come back to the phone the representative has of course placed me on hold and only moment’s later cuts the connection!!! At this point I am beginning to see little white smoke coming out of my ears or was it the kettle whisling in the background? Anyways I call again and finally get a descent representative to take my call. Riddle me this Riddle me that, indeed your modem seems to be working but only with the wire and not the wireless part. Yadidadida dah gonna send me a new one within a week or so. I disconnect the modem, bring it close to the couch, as it is no longer wireless, re-set it to work post disconnect. Course, then had wires all over the place, around doorframe, couch and plants so that we might plug in our laptops. (Only one phone jack in the room) Not two days later I get my new modem. Course, I needed their help to configure it. So back to the phone....


Later I found out my plan for the high speed Internet was for 3 months for free, then 12.99$ and then 39$ for the remainer of the year. What I did not know that after one year I had to pay 50$ bucks... So for the last few months I have been paying 50$. One must appreciate automatic payments...


In the midst of this I get my latest phone bill and interestingly enough it makes sense. Well aside from a mystery phone call lasting for 13 minutes to California with a linked cost of 16 dollars. Since I do not know anyone from California I took my inquiry to Bell and within 5 seconds of reporting the mystery phone number they promptly agreed to remove it from my bill. Upon further investigation they told me that a number of their customers had had similar erroneous calls on their bills in the last few months. Obviously my next question was;

”So if a number of us are being overcharged... Do you have someone investigating and thus adjusting our bills? “
The Answer: “No you must tell US when you get overcharged. Even though we are fully aware of the situation related to this phone number as a number of you will be getting overcharge.”
So if I had not informed you, I would of been charged?
Yes
#$?$%?#$%?#?#$%?@#$%@#$C!#$T@$%T?F$G?Y#$G?%Y%$E#R$%@#?%?#$ B%?YV@$T%Y% MTF !!!!!!!!!!!


Two days ago a friend of mine was experimenting with downloads configurations to try and enhance my local wireless connection when he noticed BitTorrent was not even hard wired in my modem ports. Same for practically any online multiplayer games you probably hear of. Just for the record, a 25 min episode downloads would take from one to two weeks on average via "bittorrent" with a high-speed Internet connection. Seems my download well as upload speed was hard wired as blocked unless the said game or program was added MANUALY to the authorized ports.

WWWWWWWWWHHHAAAAAAAAAAAAAA !!!!!????

Worst yet, when this little trifle was discovered the above info was written black on white. Course one need to first find that editing page. To be honest, my friend did the legwork and I would be hard press to find it. God help anyone else out there who is in the same situation. And by anyone else, I do mean practically everyone else with Bell hight speed. That is unless you where smart enough to add the said internet programs to your authorized modem ports.

At this point some of you might be wondering why or why I am even still with Bell ?? No need to ask, once August rolls in there shall be no more Bell. Neither for the phone nor for the internet Good riddance I say !!